Making the Uber app simple and easy to use is always on our mind. And when it comes to protecting your information, it’s not only important to know your options but also how to use them. Today, we’re announcing new and improved controls in one place inside the app to give riders more choice and control […]
Ratings are a two-way street at Uber, and our 5-star rating system helps to create a positive experience for everyone. We’ve heard from our drivers, however, that we need to do more to make our rating system fairer.Using this feedback, we’ve made two updates to the rating system, both of which are rolling out globally starting today.
A little over a year ago, we set out to put a new spin on an old classic–make reliable food delivery available at the tap of a button. Back then, we started by offering food in the UberEATS app from 1,000 pioneering restaurant partners in four cities. And today, more than 40,000 restaurants globally–from poke shops to pasta spots–are sharing food with customers through UberEATS. With a growing restaurant community comes more choices and more complexity. So we’re cooking up features to continue to make UberEATS easy and reliable. Here is a taste–
We’re excited to expand the Uber for Business platform beyond business travel, to include a world-class customer transportation solution, Uber Central. With Uber Central, organizations of all shapes and sizes can now easily provide on-demand, door-to-door transportation for their customers, clients, and guests.
Riders love being able to push a button and get a ride quickly. But not everyone loves sharing their address with someone they just met in order to get that ride. Here’s another way.
Starting today, you can stay car-free and make extra cash driving in San Francisco thanks to a new pilot partnership between Uber and Getaround. Whether you’re saving up for a splurge or your next adventure, you can start making money with just a few clicks for just a few hours in a car that’s probably just a few blocks away.
We thought Instant Pay might be a hit when we introduced it with the Uber Debit Card from GoBank one year ago. Nearly 80,000 people signed up in just a few months. But it was once we expanded Instant Pay to virtually any debit card that things really started to take off. One year in, we’re sharing a few highlights on how drivers have used Instant Pay to date.
On Monday, the New York Times published an article with a simulation of a rideshare company that included the assertion that “faster pickup times for riders require a greater percentage of drivers to be idling unpaid”: This is simply not true—and had the Times asked us whether it was, we would have explained the reality […]
We’re rolling out changes to the pickup and customer support experience based on feedback we’ve heard from drivers and riders. These tweaks are designed to save time, frustration and money by giving our customers more control and flexibility to solve for those moments when things don’t go exactly as planned.
Last week we laid out the three things we must improve to make Uber a truly great company: leadership and accountability; our relationship with drivers; and our culture and organization. While there are many things we need to change about our culture, I believe that making Uber a more diverse and inclusive workplace is key. […]
Today we released demographic data on the diversity of Uber’s employees for the first time. Uber is a data-driven company, and we can’t improve what we don’t measure. The data we’re publishing today is a critical first step in making Uber a more diverse and inclusive workplace. But we also know that numbers only tell […]
Back in January we announced our global partnership with Manchester United, and we are thrilled today to let fans know about what’s coming up next. Starting March 16, riders in over 200 cities can unlock exclusive video content, and will have the opportunity to travel to Old Trafford for a once-in-a-lifetime experience. In these exclusive […]
Below are remarks, as prepared, from today’s press call with: Arianna Huffington, Uber Board member, who spoke about leadership and accountability, including our search for a COO; Liane Hornsey, Chief Human Resources Officer, who provided an update on our efforts to improve our company culture; and Rachel Holt, head of our US & Canada business, who gave an overview […]
From providing accurate ETAs to navigating the fastest path to your destination, maps are at the heart of the Uber experience. Today, we’re excited to introduce a redesigned navigation experience built around drivers’ needs. We’ve completely revamped navigation on iOS and are introducing in-app navigation on Android for the first time. Now, with one-tap, turn-by-turn directions […]
I’m thrilled to announce that Zoubin Ghahramani is Uber’s new Chief Scientist and will be joining us in San Francisco. In this capacity, he’ll oversee Uber’s AI Labs, our recently created machine learning and artificial intelligence research unit and lead AI/Machine Learning strategy across the company
Tax season is in full swing, and while we can all agree that it’s not the most wonderful time of the year, it doesn’t have to be the most stressful, either. That’s why we’re excited to announce new API-powered partnerships designed to minimize stress and maximize savings for people who drive with Uber in the US.
This morning I told the Uber team that we’re actively looking for a Chief Operating Officer: a peer who can partner with me to write the next chapter in our journey.
Uber CEO Travis Kalanick sent the following note to all Uber employees Tuesday evening. By now I’m sure you’ve seen the video where I treated an Uber driver disrespectfully. To say that I am ashamed is an extreme understatement. My job as your leader is to lead…and that starts with behaving in a way that […]
I just joined Travis and Liane Hornsey, Uber’s recently hired Chief Human Resources Officer, for the company’s weekly meeting. We spent over an hour discussing women in the workplace — and talking about the review that’s underway by Eric Holder and Tammy Albarran into diversity and inclusion at Uber.
The following email will be sent to drivers in the US from Travis Kalanick, following up on his post from yesterday. Here’s the email I’m sending to drivers affected by President Trump’s unjust immigration and travel ban: At Uber we’ve always believed in standing up for what’s right. Today we need your help supporting drivers […]
Our CEO and co-founder Travis Kalanick sent this email to Uber employees today, opposing the recent travel ban and working to compensate drivers using Uber who are impacted by the ban. Team, Yesterday President Trump signed an executive order suspending entry of citizens from seven countries—Iran, Iraq, Libya, Somalia, Sudan, Syria and Yemen—to the United States for at […]
Celebrate game day and get a safe ride home after the big game! This Sunday, over 100 million people in the U.S. are expected to watch one of America’s most anticipated sporting events. The Bowl gives fans and non-fans alike a chance to get together, enjoy food off the grill, and cold beer from the […]
Back in August 2016, we announced the launch of a program that allowed riders to use their commuter benefits debit card to pay for uberPOOL rides. We’re excited to share that we’ve partnered with Edenred, Ameriflex, Benefit Resource and Navia in more than a dozen cities so that more riders have the opportunity to save money when using uberPOOL to commute.
Every hour of every day, people use Uber to get around the more than 450 cities we serve. From Sydney to Summit, we’ve been working hard to get to know these cities, with the goal of making them cleaner, more efficient and less crowded. Along the way, we’ve found that local leaders, urban planners, and […]
With Calendar Shortcuts, Uber can assist with your planning. Whether it’s a flight out of town, meeting across the city, or dinner reservation with friends, it’s now one tap to get moving!
Everyone has experienced that moment of panic when you realize you forgot a personal item on a plane, bus, train—and in many cases, your Uber. To acknowledge Uber’s most forgetful riders, and to prepare for Mercury falling into retrograde in just over a week, we’ve created The Uber Lost & Found Index. The Uber Lost […]