Statement on Chicago uberX Background Check
This morning, the Chicago Tribune reported on an uberX partner in Chicago who had been convicted of a felony offense, an offense that was not picked up by our multi-state background check process.
We immediately deactivated the driver, and continue to investigate the gap that caused this to occur. This is unacceptable to us, just as it is to riders and the rest of the Uber community.
In the meantime, we have already taken steps to prevent this from happening again, by expanding our background check process to set new, stringent standards. As part of this expanded program, we are running Federal, Multi-State and County level background checks on all prospective uberX partners and re-running them for all existing partners.
We are sincerely sorry for this error, and want to assure all riders that we are taking the necessary steps to fix it and build the safest option for consumers.
We have developed a new pilot program – Xchange Leasing – which is a leasing option administered by an Uber subsidiary and designed to fit with the flexibility that drivers value most. The Xchange lease is one of a kind, and offers value that traditional auto leases do not provide. Unlike most multi-year leases that have high fees for early termination, drivers who participate in Xchange for at least 30 days will be able to return the car with only two weeks notice, and limited additional costs. The program allows for unlimited mileage and the option to lease a used car, with routine maintenance also included.
A new report conducted in partnership with Mothers Against Drunk Driving (MADD) reveals that when empowered with more transportation options like Uber, people are making better choices that save lives.
New technologies are creating opportunities no one could have imagined. To understand Uber’s place in that trend, we commissioned a survey of our driver-partners and put together a comprehensive analysis.