LA uberPOOL FAQs

uberPOOL provides the same convenience and reliability of uberX, but allows you to share the ride—and the cost—with another person who happens to be requesting a ride along a similar route. See below for answers to some frequently asked questions about how to use uberPOOL in Los Angeles.



What is uberPOOL?

uberPOOL is a new option that lets you share your ride—and share the cost—with someone else nearby. We’ll match you with another rider taking a similar route and you’ll each pay only for your portion of the trip. That means you still get the convenience and reliability you’re used to with Uber, but at the lowest price possible.
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How does uberPOOL work?

uberPOOL works like the other Uber options, with a few key differences:

  • Your destination is required because we use it to match you with another rider heading along a similar route
  • You cannot change your pickup location or destination after you request, and each rider can have only one destination
  • As a courtesy to your co-rider, your driver will only wait two minutes at each pickup location
  • At up to 50% less than uberX, it’s our cheapest Uber yet!

Once you’ve been matched with a co-rider, you’ll receive a notification with that rider’s name and who’s being picked up first. To ensure there’s room for everyone, right now we can only have two riders per pickup, and no pets (except service animals, of course).
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What type of car will I get?

You’ll share one of the vehicles that’s otherwise available on uberX.
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How is my co-rider chosen?

Co-riders are matched according to similar pickup locations and destinations.
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How much will it cost?

uberPOOL will always be cheaper than uberX. When you input your final destination in the app, you’ll receive an up front cost of the fare. What you see is what you pay!
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How long will it take? Will I go out of my way?

We match riders in a way that does not significantly increase total trip time. If there is no rider near you with a similar route, you’ll get a solo ride at uberPOOL rates!
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How long will the driver wait?

Please be prepared to meet your driver as soon as the car arrives. As a courtesy to your co-rider, your driver will only wait 2 minutes.
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I was picked up first—why was I dropped off second?

We map the route to be the most efficient possible. That means that sometimes you will be picked up first and dropped off second, but your total trip time will be minimized.
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Can I bring other people?

Feel free to bring a friend! To make sure there’s enough room for everyone, right now we can only allow two riders per pickup.
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Can I bring luggage?

Yes, but remember there will need to be room for another person and their belongings in the car.
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What happens if I cancel?

Cancellations impact both your co-rider and your driver, so please try to avoid them. If you must cancel more than 5 minutes after requesting, you will be charged a $10 fee.
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Can I change my destination or pickup location?

Because we use your pickup location and destination when matching you with another rider, you cannot change either once you’ve requested the trip.
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How do I report issues?

Email us at supportLA@uber.com
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