uberFAMILY FAQ’s

SAFETY:

Who makes the IMMI Go seat and does it meet safety standards?

IMMI is an industry leader when it comes to the manufacturing of straps, buckles, and LATCH hardware for many of the car seats in the US. The IMMI Go seat meets all the requirements (i.e., crash testing, labeling, etc.) set by the Federal Motor Vehicle Safety Standard 213.

Do Uber drivers know how to install the car seat properly?

We have devoted a tremendous amount of time and effort to ensure that partner drivers know how to properly, and safely, install the car seats.

How did we do this?

  • The Car Seat Lady purposely chose the IMMI Go seat for its easy installation process and flexibility to adjust between children of different ages.
  • We worked with IMMI directly in tailoring the car seat to fit the needs and specifications of our partner vehicles.
  • Drivers were given informational written materials, as well as instructional videos produced specifically for this seat and program.
  • Every driver met one-on-one with The Car Seat Lady and demonstrated that they could install the IMMI Go seat properly in their own vehicle AND could secure a child safely into the seat (in case a parent were to need help securing his or her child).

How do I know the seat hasn’t expired?

No need to worry. These seats have 6-year expiration dates. 2020 is a long way away…

Who is in charge of maintaining the seat?

Just as our Uber partner drivers take pride in maintaining the cleanliness of their own vehicles, so too will each driver take responsibility for maintaining the car seat. Also, if any driver should encounter problems with the seat, they know the correct protocol to follow up and get assistance if necessary.

What happens to the seat if it is in a car crash?

IMMI follows the recommendations of the National Highway Traffic Safety Administration (NHTSA) when it comes to reusing vs. replacing a car seat after a crash. If the seat has been in a minor crash, according to the NHTSA, the seat may be reused. In the event of a moderate or severe crash, the seat will not be used again. With uberFAMILY, if the car seat has been in a crash, the seat will be replaced. Below are more details about IMMI’s official policy when it comes to reusing and replacing: The car seat may be reused if it fits ALL of the following criteria.

  • A visual inspection of the child safety seat does not reveal any cracks or deformation that might have been caused in the minor car crash
  • The vehicle in which the child safety seat was installed was capable of being driven from the scene of the crash
  • The vehicle door nearest the child safety seat was undamaged
  • There were no injuries to any of the vehicle occupants
  • The airbags (if any) did not deploy

*Crashes that meet all of the above criteria are much less severe than the crash-test used in compliance tests of FMVSS No. 213 “Child Restraint Systems” and are highly unlikely to affect future child safety seat performance. Therefore, parents and caregivers can be confident that child restraints involved in these minor crashes will continue to provide a high level of protection.

Please note: Some car seat manufacturers have a different policy – so if your child’s personal car seat has been involved in a crash, please refer to the owner’s manual before deciding whether to reuse or replace the car seat.

WHO CAN RIDE THE IMMI GO?

Children allowed to ride in the IMMI Go must be AT LEAST:

  • 12 months old AND
  • 22 lbs. AND
  • 31 inches

A child is too big once they reach any of these limits:

  • 48 lbs. OR
  • 52 inches OR
  • The shoulder straps start below the child’s shoulders

INSTALLATION:

Who will install the car seat?

Each partner Uber driver has been trained by The Car Seat Lady on how to install the seat in his/her own car. Parents are also welcome to learn how to install the IMMI Go seat by watching this video.

Where in the car will the seat be installed?

The car seat will be installed in one of the back seats (sorry, kids, no riding shotgun!). If the vehicle has a third row, the seat will be installed in the second row. The Car Seat Lady has carefully selected the optimal location to install the IMMI Go for each specific vehicle. You may notice that in one car the driver installs the seat on the driver’s side, while in another car the driver installs the seat in the center or passenger side. In each case, the driver has been specifically instructed to install the seat in that particular spot.

How is the IMMI Go installed?

The seats will be installed using LATCH (Lower Anchors and Tethers for Children).
What about the lower anchor weight limits?

    • We’ve chosen the most conservative weight limit for the lower anchors – which, for the vehicles and the IMMI Go seat, is 48 pounds.
    • Please note: the weight limit for your child’s personal seat may vary – always read the car seat owner’s manual.

SECURING YOUR CHILD:

You (the parent, guardian or caregiver) will be responsible for securing the child in the harness straps. Please watch this video BEFORE you request a ride with uberFAMILY. The straps on this seat tighten DIFFERENTLY than you have seen before (they tighten like a race car driver’s harness). *Please note: the seat will arrive with the shoulder straps in their highest setting and as loose as possible. You will need to lower the straps and tighten as appropriate depending on the size of your child.

TIME:

We know, you’re running around with your kids and so you’re probably already late. The good news is that the IMMI Go was chosen specifically because it installs VERY quickly and easily. Installing the car seat shouldn’t add anymore than 5 minutes to your Uber request.

CLEANLINESS:

Dirt: We all know the little ones can get messy once in a while (okay, maybe more like all the time!). The good news is that the IMMI Go seat is prepared for nearly anything. The fabric cover on these seats is the same heavy-duty naugahyde fabric used on vehicle seats. Therefore it’s comfortable, durable and is cleaned easily with water.

Food & Allergies: Please be mindful that many children today have severe food allergies. Since we want this to be a safe ride for all kids, the driver may ask you to please use a wet wipe to clean your child’s hands if they’ve been eating before getting in the car. We also kindly ask that snack time is postponed until after the trip has ended.

Germs: Germs are everywhere, but do not fear. These seats are probably no more germy than any other surface your child is exposed to on a daily basis. While we understand your concern for keeping the seat clean, we do ask that parents not use any wipes (i.e. Lysol, Purell, even diaper wipes) to wipe down the seats. The acids and chemicals are strong enough to degrade the car seat’s straps and plastic, and therefore could reduce the level of safety the seats provide. If there is an accident during a trip (we understand that it happens with kids!) the seat will be taken off the system for cleaning.

MORE FREQUENTLY ASKED QUESTIONS:

“Wait, I thought kids had to ride rear-facing until at least 2 years of age?”

The American Academy of Pediatrics recommends that kids remain rear-facing until at least 24 months. HOWEVER, we know that most parents don’t bring a car seat for a toddler or school-age child with them when taking an Uber or taxi in the city – which leaves most kids riding at tremendous risk. Rather than having children ride on parents’ laps, or belted in with mom or dad, uberFAMILY allows for a car seat to be an option – which is a much better option than no car seat at all! Therefore, it is best to allow the use of the IMMI Go within the range specified by the manufacturer, which is 12 months AND 22 lbs. AND 31 inches. This way, more kids are riding safer.

“What if my child is too small for the IMMI GO?”

Children who are too small to ride in the IMMI Go need to ride in a rear-facing car seat. While any rear-facing seat can go in an Uber, some will work better than others. Watch this video for more info about how to safely put your infant in a car seat. For safety reasons, you’ll want a car seat that can be installed easily and securely without its base (as you won’t want to be schlepping that along everywhere you go!). For the sake of convenience, you’ll most likely want a seat that fits onto a stroller. For a complete list of suggestions for taxi-friendly car seats and compatible strollers, you can The Car Seat Lady’s website. She’s the expert in these matters!

“What if my child is too big for the IMMI Go?”

Children who are too big for the IMMI Go need to instead use a booster seat, which will allow for the seat belt to be properly positioned on their hip, chest, and collar bones. For more information about the importance of booster seats and for a list of suggested models, you can visit The Car Seat Lady’s website.

“Who is ‘THE CAR SEAT LADY’?”

The Car Seat Lady is an advocacy organization dedicated to keeping kids safe in cars by educating caregivers about best practices and proper uses of car seats. For uberFAMILY, we teamed up with The Car Seat Lady’s co-founder, pediatrician Dr. Alisa Baer, to help us create the car seat program and train our partner drivers. Alisa worked tirelessly with Uber to not only consult on choosing the safest car seat option, but also to create proper safety guidelines and develop a driver training program.

BUCKLE UP:

When you don’t have anything, you always have something – which is a seat belt. When you are stuck in a situation where you don’t have a car seat for your little one, it is better to buckle him/her in his/her OWN seat belt than go without, hold the child, or buckle the child in your belt.

And remember, it is not only important to buckle up your child, but also yourself! Safety is not just for kids, but for parents too. Making sure everyone buckles up, even adults in the back seat, keeps everyone safer. Find more information about seat belt safety for kids and adults on The Car Seat Lady’s website.

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